Safari (macOS)
Press Command + Option + R. Alternatively, enable the Develop menu (Safari → Settings → Advanced → check Show features for web developers / Show Develop menu) → Develop → Empty Caches, then reload the page.
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Follow these simple steps to resolve common display or loading issues and get back to work in seconds.
1
Clear cache (clear site data)
Stale cookies or cached scripts can break login and API calls. Clearing site data for this app often resolves odd errors after an update.
2
Check with incognito
Open a private/incognito window and sign in again. If it works there, extensions or a browser profile issue is likely on your main profile.
3
Whitelist our IP
Corporate firewalls sometimes block our APIs. Share the domain and IP lists below with IT so traffic to VNP Solutions is explicitly allowed.
How to clear cache and site data
Clearing your browser's cache and cookies can resolve many common issues, such as pages not
Safari (macOS)
- 1Open Safari → Settings (or Preferences).
- 2Go to the Privacy tab → click Manage Website Data…
- 3Click Remove All, then Remove Now to clear site data.
- 4Optional: enable Develop in Advanced, then Develop → Empty Caches for a deeper cache clear.
- 5Quit and reopen Safari, then try the dashboard again.
Hard reload (bypass cache)
Chrome (macOS)
Press Command + Shift + R.
Firefox (macOS)
Press Command + Shift + R.
Whitelist us!
Our Domains
Whitelist the following domains from your IT department
https://dashboard-backend.vnpmanage.online/
https://api.dashboardvnps.com/
Static IP Whitelist
Whitelist the following IPs with your internal IT department
34.203.34.79
54.235.51.155
44.192.49.54
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